Payments & Refunds


You can choose to pay with Visa or Mastercard after you add the item(s) to your shopping cart and enter your shipping address.  

Processing payment for online customers using Visa or MasterCard with guaranteed security supported by 3-D Secure, internationally recognised security standard to ensure maximum security of the data entered by the customers and minimises the risk of fraud.

Request for Payment Link:
You can request for a payment link for your order with Visa or MasterCard. Kindly provide us your details, via-email at :

· Customer Name
· Product Code
· Quantity
· Billing and Shipping address
· Contact Number (preferably mobile number)

Bank Transfer
For online customers who wish to make bank transfer for their orders, kindly write to us at to get our local bank account number. Please enclose a bank transfer slip once the payment has been made to our local bank account. will only deliver items once cheques are cleared. Kindly courier us your cheque to our headquarters:

Tomei Gold & Jewellery Holdings (M) Sdn Bhd
8-1, Jalan 2/131A
Project Jaya Estate, Batu 6
Jalan Kelang Lama
58200 Kuala Lumpur



Any credit card refunds will take up to 3-4 weeks due to several approvals by the authorities. Investigation and validation need to be conducted by respective banks after the request for refund is submitted. The refund amount will be credited into your next month's credit card billing statement once the refund is approved.