Online Exclusive Free Gifts:
Rope Bracelet: Only ONE rope bracelet is entitled per order with charm purchased. Kindly leave a remark stating your preferred colour and size under the "Notes" section. For more details: https://bit.ly/3BFFqL6 . Strictly no exchange, return and refund.
Paper Bag & Gift Card:
Available upon request under the “Notes” section on the checkout page. Any additional request(s) that requires a separate delivery will be charged accordingly.
The exchange request has to be made within 3 days counting from item receiving date, else exchange fees will be applied. Exchange will be arranged at your preferred Tomei’s showroom, 10 days of pre-arrangement is required.
As ready stock is limited, in cases we run out of stock after your order is placed, we will contact you to request for your banking details for refund purpose. The refund process will take 7-14 working days.